We would always advise customers to allow an extra day for delivery if your order is for a special occasion such as a wedding or party. December deliveries often take longer than one day as all courier companies struggle to cope. Therefore, if your order is especially date sensitive, please bear this in mind as we cannot be responsible for late deliveries due to circumstances beyond our control. Please note that no delivery company is perfect, although we get over 98% next-day delivered. you can forward order for special occasions such as birthdays, parties etc. You can place your order with a despatch date in the future, i.e. Different despatch dates apply just before Christmas and over the Christmas holiday period. In warm weather we use disposable ice gel packs to keep our cheeses cool in the box. We pack carefully and insulate cheeses with environmentally-friendly starch-based chips. We despatch Tuesdays, Wednesdays and Thursdays (Mondays too just in December) for next day delivery. What days do you deliver and how is it sent? You can order from anywhere in the world if you are sending to a UK address, for instance, to friends or family. No, sorry the cost of express delivery and customs/import regulations prevent us from doing so. We are having to suspend orders to Northern Ireland because of the new restrictions due to the EU Brexit agreement. We do not deliver to the Channel Islands, Isle of Man or the Isles of Scilly. We no longer send small orders by Royal Mail. Your order to these postcodes will often take longer instead of next day. POSTAL SURCHARGE - SCOTTISH HIGHLANDS, SCOTTISH ISLANDS, NORTHERN IRELAND, & ISLE OF WIGHT, - There is a surcharge of £11 for deliveries to Scottish Islands, Northern Ireland, Isle of Wight, and the following postcodes: All IV, All PA, Perth PH4-41 & PH49-50 - Wick & Thurso KW1-14, KA27-28, AB31-38, AB40-56. Alternatively, you can simply email an order and pay on collection. If you are collecting from our Tetbury shop, there are instructions at our checkout, and we will refund any postage charge. We charge £5.95 per delivery for most mainland UK addresses (even if you order a cheeseboard of £500 we will still only charge the same delivery charge.) We subsidise some of our carriage charges from our internet profits - we certainly do not make money (overall) from our carriage charges. We could invest in more staff but then our prices wouldn't be so competitive. We run a busy internet business, a wholesale business and an often hectic shop.
Our internet software helps us with our stock control and is the most secure way to store payment details. All or mail-order business has to be done online otherwise we simply couldn't cope and written orders may go missing. OUR WEBSHOP IS CURRENTLY CLOSED - NEW WEBSITE COMING SOONĬan I telephone my order through to you or post you a cheque?